Something sensible gets said
when you cannot say it.
Write a short scenario that says what the AI should answer, where it answers, and when. Xuda then answers for you in chat, on your website widget, by email, on your contact form and on the phone, using your own AI agents and your own words.
What the AI does in one particular situation.
Channels: Xuda chat, website widget, email, contact form, phone
Charge for the account, however many scenarios you write
Of your own AI agents can answer inside one scenario
Timezone open hours, daylight saving handled for you
A scenario is one answer for one situation.
A scenario holds a name only you see, the channels it covers, when it applies, which of your AI agents answer, and the words they open with. Profiles hold a list of them, so one identity can answer one way to a stranger on your website and another way to a contact you already know, at one hour and not another. Before this, a profile had exactly one answering behavior for everything.
Four steps, and nothing runs before you mean it.
Auto Answer never speaks for you by accident. A plan has to be switched on, and a scenario has to be given to a profile, before a single message is answered.
- 01
Switch Auto Answer on
Open Auto Response in the dashboard and pick a tier. Nothing answers before this, not even on the free tier, because a plan has to be chosen deliberately.
- 02
Write a scenario
Give it a name only you see, tick the channels it covers, choose Always, While you are away or During set hours, then write the opening line, the tips for the AI and the signature.
- 03
Give it to a profile
On the Profiles tab, tick the scenario under the profile that should use it. Until you do, the card says so: not given to any profile yet, so it never runs.
- 04
Xuda answers
When a message or a call arrives, the scenario that fits wins, and its agents, opening line, tips and signature are what the other person gets.
Say it once. It holds everywhere you are reachable.
Channels, hours, agents, voice and words live in the same small object, so the answer a customer gets is the answer you wrote for that exact situation.
Five channels, one plan
Xuda chat, your website chat widget, email, your contact form and inbound phone calls. Ticking another channel on a scenario costs nothing extra.
Strangers and contacts, kept apart
A visitor who arrived through your website widget and a contact you already know are two different channels, so they can get two different answers from the same profile.
Open hours in your own timezone
Up to four windows a weekday, read in your own IANA zone at the moment the message lands, so daylight saving is right and an 18:00 to 02:00 window runs past midnight.
Only while you are away
Pick While you are away and the scenario answers only when you are not at your desk. Sit down in the dashboard and you take the conversation back.
Your own AI agents answer
Name up to 20 of your agents on a scenario, or name none and let the account's own agents take it. No generic bot personality you did not write.
Your words, their language
The opening line you write is delivered in the language the other person used, and the signature falls back to the one the profile already signs with.
A voice for the phone
On the tiers that include voice, a scenario covering phone calls carries its own voice and tone, and it wins over whatever the line was set to.
Your notes are content, never commands
The tips you write are handed to the model inside explicit business-notes delimiters and marked as reference material, so text pasted into them cannot rewrite the rules.
No phone number required
Answering belongs to the profile, not to a number. Your main profile can never hold a number and still answers chat, email and transferred calls.
Two scenarios, two audiences, one profile.
This is the Scenarios tab. Every card carries its Order, when it applies, the channels it answers on, and who is using it. A scenario nobody uses says so on its own card.
Used by Main profile.
Not given to any profile yet, so it never runs. Add it on the Profiles tab.
When two scenarios both fit
A message arrives and Xuda picks one winner, in this order. The winner's opening line, tips, agents and signature are the ones used.
- 1The lower Order wins
Every scenario carries an Order number. The smallest one that covers this channel right now takes the message.
- 2Then the more specific one
On a tie, the scenario covering fewer channels wins, so a widget-only scenario beats a catch-all that covers everything.
- 3Then the one you edited last
Still tied, the most recently edited scenario answers, so your latest thinking is the one that speaks.
Open hours that survive daylight saving.
Pick Always, While you are away, or During set hours. Set hours are stored as a per-weekday grid in your own timezone and read at the moment a message arrives, not against a frozen offset.
- Answer inside the hours you set, or only outside them.
- Hours are read in your own IANA timezone at the moment the message lands, so daylight saving needs no maintenance.
- A window that ends before it starts runs past midnight, so an 18:00 to 02:00 bar is described correctly.
- Up to four windows a weekday. Leave a day blank and that day is closed.
- Open hours are available from the Starter tier up.
On the days and times you choose.
Leave a day blank to mean closed. An end earlier than the start runs past midnight.
You pay for the account, not per scenario.
Each tier adds channels and scenarios. Writing another scenario, ticking another channel or handing the same scenario to a second profile never adds a line to the invoice.
Free
Start hereOne answer, in chat.
- Your opening line, tips and signature
- Always, or only while you are away
- Xuda chat
- Website chat widget
- Contact form
- Inbound phone calls
Starter
Answer everyone who writes to you.
- Choose which of your AI agents answer
- Open hours, per weekday, in your own timezone
- Xuda chat
- Website chat widget
- Contact form
- Inbound phone calls
Growth
Adds the phoneThe AI picks up the phone too.
- A voice and a tone per scenario
- The scenario voice wins over the line setting
- Xuda chat
- Website chat widget
- Contact form
- Inbound phone calls
Scale
An answer for every situation.
- As many scenarios as your situations need
- One scenario can serve every profile you own
- Xuda chat
- Website chat widget
- Contact form
- Inbound phone calls
The Free tier can be switched on today. Pricing for the paid tiers is being finalized, so the ladder shows what each one unlocks rather than a figure. An upgrade takes effect immediately, and a downgrade is scheduled for the end of the period you already paid for. Voicemail and call forwarding fallbacks are still being built, so no tier promises them yet.
One setup instead of three subscriptions.
Most businesses end up with a chatbot on the website, an out-of-office rule on the mailbox and a service that picks up the phone, none of which know about each other. Here is how one scenario compares.
Auto Answer You | The old per-profile switch | A website chatbot | A phone answering service | |
|---|---|---|---|---|
| Answers in Xuda chat with your contacts | ||||
| Answers strangers on your own website widget | ||||
| Answers email threads | ||||
| Answers your contact form | ||||
| Answers inbound phone calls | Set per number | |||
| More than one behavior per identity | Per site | Per line | ||
| A different answer for strangers and known contacts | ||||
| Open hours per weekday, in your own timezone | ||||
| Answers only while you are away from your desk | ||||
| Answers with your own AI agents | Chat only | |||
| Reuse one setup across several identities | ||||
| What you are billed for | One charge for the account | Included | Usually per seat | Usually per minute |
Answers before you have to ask.
Write one scenario. Stop leaving people waiting.
Name it, tick where it answers, say when it applies, and give it to a profile. From the next message on, your website visitors, your contacts, your inbox, your contact form and your phone line all get a sensible answer in your words.